Return and Refund Policy

Free Returns for Customers in India and Special Cases At
Jodhpurani, we're committed to delivering perfection, and we understand
that sometimes things may not turn out as expected. For all customers
within India, and in cases where you've received a product that is
either damaged, defective, or does not match the measurements stated in
your order, we offer free returns within 30 days. Please inspect your
pieces within 48 hours of delivery and let us know immediately if you
notice any issues. Simply send an email to order@jodhpurani.com, including pictures of the damaged piece or incorrect measurements, and we will provide you with the return label. 💛

Customized Items Please note that any
items customized in size or length are made especially for you, and as
such, are not eligible for refund or exchange. We encourage you to
double-check your custom measurements to ensure the perfect fit.

All Other Returns For returns made due
to reasons other than damage, defects, or deviation from the
measurements specified, you will be responsible for covering the return
shipping costs and any other charges, such as duty and customs fees.

For our customers within the India , returning items is simple, as no
duty charges will be applied. However, for customers outside the India,
please note that we have to pay duty charges upon the return's arrival
in India, and a set fee of 10% will be deducted from your refund.

Return Process Regardless of the reason for your return, please follow these steps:

Mark all returns with the word "RETURN" in capital letters on the outside of the box.

Include the packaging slip that was originally included with your order.

Write your order number clearly on the package.

Ensure your name is visible both inside and outside the box.

If we need to pay tax upon arrival this amount will also be deducted
from your refund, therefore make sure you mark it as a "return" and
also declare the value less than 50$ ❤️

Send your return to: 

Email the tracking number to: order@jodhpurani.com (only needed for returns from outside the India)

Timeline for Returns and Refunds

Returns typically take between 5-10 days to reach India, depending on where they are sent from.

Upon receipt, please allow us another 3-5 days to process your return.

Once your return is approved, it can take an additional 5-10 days for the bank to issue your refund.

A Note to Our Customers We truly
understand the frustration that can come with the cost and process of
returns. Please know that we're actively working on ways to make this
experience smoother and less expensive. In the future, we plan to
establish warehouses on larger continents to facilitate a more efficient
return process.

At Jodhpurani, we're committed to making your experience as positive
and enjoyable as possible. We appreciate your understanding and patience
through this process and thank you for choosing us. Your satisfaction
is our utmost priority.

Should you need any assistance or have any questions about the return process, please do not hesitate to reach out to us at order@jodhpurani.com. We're here to help you in the best way possible. 💛

Exchange Orders at Jodhpurani

We understand that sometimes you might want to make changes to your order after receiving it. Here's a simple guide to help you with the exchange process:

1. Return the Initial Order: Please send back your initial order to our return address: order@jodhpurani.com.
2. Place a New Order: You have two options here:

Why This Process?

We follow this procedure to ensure that your new order is correctly entered into our system. Since we cannot modify an order once it's shipped, this process helps prevent any mix-ups or lost orders, ensuring a smooth and accurate exchange.

Need Assistance?

If you have any questions or need help with the exchange process, don't hesitate to reach out to our team at order@jodhpurani.com. We're here to assist you and ensure your experience with us is as seamless as possible.

Sending you warmth and positivity,
💛🙏🏼 The Jodhpurani Team

Here at Jodhpurani, we take immense pride in presenting you with an extensive array of sizes and lengths, all crafted to cater to your unique preferences. We understand that sometimes your vision requires something even more distinctive – a specific height or size that might not be listed on our site. Worry not, because we've got your back!

By simply selecting the 'customize' option, you open the door to transforming your vision into reality. Our dedicated team is not only here to help you create the perfect fit but also to ensure your journey is smooth and enjoyable. Feel free to lean on us for advice or assistance, as we're committed to making your experience exceptional from start to finish.

Moreover, at Jodhpurani, we believe that the true essence of customization lies in turning your dreams into tangible creations. We've proudly designed dresses and skirts based on the requests of our valued customers. This showcases our commitment to making anything possible, tailored to your desires and style.

With this personalized touch, it's important to note that the art of customization comes from the heart and is, unfortunately, non-refundable. Thus, when you provide your measurements, take a moment to ensure they align perfectly with your expectations. Although the utmost care is taken, sometimes discrepancies might occur. If the pieces you receive deviate by 2.5cm/1 inch or more, or if they aren't flawless, rest assured! We're dedicated to making it right. A complimentary refund or exchange will be our pleasure to arrange for you.

At Jodhpurani, your satisfaction is not just a goal, but our inspiration. We're thrilled to be part of your journey in creating something truly special. From the moment you explore our options to the day you receive your unique piece, our focus is on delivering a joyful experience that leaves you smiling.

Thank you for choosing Jodhpurani as your partner in creating exceptional moments. We look forward to helping you bring your vision to life. ❤️

Standard Shipping:
All standard orders are dispatched from our office in Jodhpur, India. Our standard shipping is typically handled by DHL , Ups and for UK and some European countries, we use FedEx. The current delivery time for standard shipping is between 15-25 days. If you need your garment for an upcoming event and this timeframe doesn't suit your needs, please contact us. We can arrange express shipping from our Jodhpur office to ensure timely delivery.

Please Note for all Non Indian Customers:
Orders shipped from outside of India (like our Jodhpur office) may incur customs fees upon delivery.

Express Shipping Options:

Priority Express Shipping (Available Worldwide):
Delivery within 4-7 business days. Available for all countries. Non- Indian customers might face duty and customs charges upon receipt.
Standard Express Shipping:
Delivery within 8-12 business days. A faster alternative to our standard shipping, balancing speed and cost.
Express Shipping Provider:
All express shipments are handled by DHL Express, ensuring reliable and swift delivery of your orders.

Customer Responsibility:
Please track your order once it has been shipped, as it is your responsibility to ensure its receipt. Unclaimed or undelivered orders returned to us will incur a fee of $40. This fee covers the costs of new shipping and potential duty charges, especially for shipments across borders.

For any questions or assistance, please reach out to us at order@jodhpurani.com. We're always here to help!

Sending you love and positivity,
💛 The Jodhpurani Team

At Jodhpurani, our mission is to achieve 100% sustainability. We proudly use biodegradable and eco-friendly materials and dyes in our products. Our dedication to running a climate-friendly business reflects our deep commitment to protecting the planet and all its sentient beings.

Together, let's create a brighter, greener future. 🌿💚🙏🏼

We understand that sometimes plans change. At Jodhpurani, you have the freedom to cancel your purchase at any time for any reason. This policy applies to all our products, with the exception of customized orders, which are non-cancellable due to their personalized nature. Our aim is to ensure that you never feel locked into a purchase and can shop with peace of mind.

Please Consider Before Ordering

To minimize unnecessary shipping, we encourage you to think carefully before placing your order. We're committed to reducing our environmental impact and appreciate your mindfulness in this effort.

Your Rights as a Customer

30-Day Return Window:
You have 30 days from the day you receive your order to decide if it's right for you. This extended return period is your opportunity to ensure that the product meets your expectations.

Responsibilities When Returning:

Understanding Your Consumer Rights

Our company adheres to all laws concerning consumer rights. We encourage you to stay informed about your rights when shopping online. For more information, please visit Konsumentverket's Guide for Businesses on Distance Purchases.

Questions? Contact Us

If you have any questions or need clarification about our terms and conditions, please reach out to us at order@jodhpurani.com. We're here to help!

Sending you love and warmth,
❤️ The Jodhpurani Team

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